1. A Digital Service
Hotel Mitra is operated by Hotel Mitra, a sole proprietorship based in Noida, Uttar Pradesh, India (not registered under GST).
Hotel Mitra is cloud software for hotels and restaurants. We do not sell or ship any physical goods, so there is nothing to return, exchange or collect.
2. Delivery
- Modules, packages and plans are delivered online, inside the Hotel Mitra app at app.hotelmitra.co.in. There is no shipping and no shipping charge.
- After a successful online payment, the purchased module is activated - or an existing module is extended from its current expiry date - automatically, usually within a few minutes.
- If a module does not appear as active within 24 hours of a successful payment, contact us using the details below and we will look into it.
3. Returns and Cancellations
Because a module or plan is a digital service delivered immediately, it cannot be returned. Payments for Hotel Mitra modules, packages and plans are non-refundable - see our Refund Policy, which also explains payments that are released automatically.
4. Hotel Stays Booked Through a Hotel
A hotel stay paid for through a Hotel Mitra payment link is provided by that hotel, not by Hotel Mitra. Check-in, the stay itself, cancellations and refunds are handled by the hotel under its own policies.
5. Contact Us
Questions about delivery or this policy can be sent to:
- Email: contact@hotelmitra.co.in
- Phone / WhatsApp: +91 83024 21632
- Address: Noida, Uttar Pradesh, India