1. About This Page
Hotel Mitra is operated by Hotel Mitra, a sole proprietorship based in Noida, Uttar Pradesh, India (not registered under GST).
This page explains how to ask for your Hotel Mitra account and its data to be deleted. It applies to accounts used in the Hotel Mitra web application (app.hotelmitra.co.in) and in the Hotel Mitra Android app, which use the same account. Hotel Mitra accounts are created for hotel and restaurant owners and their staff; hotel guests do not have Hotel Mitra accounts (see Section 5).
2. How to Request Deletion
- Send an email to contact@hotelmitra.co.in from the email address registered on your Hotel Mitra account, with the subject "Account deletion request".
- Include your full name, the hotel or restaurant your account belongs to, and your role (for example Owner, Admin or Manager).
- If you own the hotel or restaurant and also want its data deleted (not only your own login), say so clearly in the email.
- We may contact you to confirm the request comes from the account holder before deleting anything. We aim to complete a verified request within 30 days and will confirm by email when it is done.
If you are a staff member, your hotel owner can also deactivate your account immediately from the Users page in Hotel Mitra. A deactivated account can no longer sign in. Ask Hotel Mitra as above if you also want it deleted.
3. What Is Deleted
Your account
- Your login and profile: name, username, email address, phone number, password (stored only as a secure hash), profile photo and any staff documents uploaded for you.
- Your sign-in methods and devices: saved passkeys and push-notification subscriptions. You are signed out everywhere, including the Android app.
A hotel or restaurant (owners only, when requested)
- The property and its data in Hotel Mitra: rooms, bookings, check-ins, guest records and identification documents, bills, menus, orders, photos, settings and staff accounts.
4. What We Keep, and Why
- Records of payments made to Hotel Mitra (amounts, dates, invoice and payment references) for as long as tax and accounting law requires.
- Security and audit log entries that refer to your account, for as long as reasonably needed for security, fraud prevention and legal compliance (Privacy Policy, Section 8).
- Data a hotel must keep by law: if only your staff login is deleted and the hotel keeps using Hotel Mitra, the guest records and bills you entered belong to the hotel and stay with it. The hotel decides how long it keeps them, within the retention described in the Privacy Policy.
- Information we are required to keep or disclose under applicable law or a valid legal request.
Kept data is not used for any other purpose and is deleted once it is no longer needed for the reason it was kept.
5. If You Were a Guest at a Hotel
Your details were entered by the hotel where you stayed, which controls that record. Please ask that hotel first; a hotel owner can permanently delete a check-in record in Hotel Mitra. You can also email us and we will help the hotel respond. Hotels may have to keep guest registration records for a period required by law.
6. Uninstalling the App
Uninstalling the Hotel Mitra Android app removes the app and its sign-in from your phone, but does not delete your Hotel Mitra account or any data stored with Hotel Mitra. To delete those, follow Section 2.
7. Contact
- Email: contact@hotelmitra.co.in
- Phone / WhatsApp: +91 83024 21632
- Address: Noida, Uttar Pradesh, India